Local Removal FAQ

Local Removal Gold Coast Frequently Asked Questions


Will my truck be big enough?

Your truck is guaranteed to be big enough for your removal. If we have to make a second trip because the truck was too small, the extra travel time is free of charge. This is called our “One Truck One Trip Guarantee”.


How do I know my removalist will be professional?

All of our removalists are qualified to the high standard of our Australian Removal Quality System giving you peace of mind of a high quality removal.


Can I help with the move?

Yes. The more you help the faster the move will go. This doesn’t mean you are required to lift anything. Simply by being organised you can save a lot of time and therefore money (see our ‘Removal Secrets’). You can do as much or as little as you wish, it’s your call! For occupational health and safety reasons we cannot have customers in the back of our trucks.


Do you move pianos or pool tables?

Yes. Moving pianos & pool tables can be a specialised service. It is for this reason that we need to be made aware of these requirements upon booking your removal. This may require more than 2 men and therefore a new hourly rate will be quoted for you.


Is there a cancellation fee?

No. All local removal bookings are 100% obligation free.


How much notice is required to book?

It is best to book 2 weeks in advanced to have the best chance of availability for your removal day. The minimum notice required is 24 hours.
When do I pay for my removal?

Full payment for the removal is required on completion of your removal to the driver.


What payment methods do you accept for my removal?

Each of our trucks carry a portable eftpos machine giving you the choice to pay by eftpos or cash.
When do I pay for my packing materials?

When ordering on-line or upon delivery of packing materials


What payment methods do you accept for my packing materials?

You can purchase your packing materials using our quick & easy on-line Box Shop and pay by credit card or you can place your order over the phone and pay by credit card or eftpos at delivery.


Is there a minimum purchase for the free carton delivery?

No. You can order a roll of tape or 1000 boxes. No delivery charge- EVER
How is the removal time calculated?

The minimum charge time is 2 hours. The final time is calculated in increments of 15 minutes. We only charge travel time when your pick up or delivery address is outside of the Gold Coast area.


Do I need insurance?

It is illegal for us to provide you with accidental breakage or truck accident insurance as part of the hourly rate charge. It is for this reason that it is up to you to organise your own insurance. Please be aware of any removalist that attempts this- be very aware! If you are in ANY doubt please feel free to contact us.


Can you pack my cartons for me?

Yes. Our removalists are experienced packers. Just let us know prior to the removal so we can allow enough time for the pack as well as the removal. The packing is simply charged on the same removal hourly rate. Supply of packing material is an additional charge.